NHS 111

The NHS 111 service was launched in March 2013 and has largely replaced NHS Direct. It is designed to make it easier for the public to access health and social care in urgent (but not life-threatening) situations, and is available 24 hours a day, 7 days a week, 365 days a year.

The NHS 111 service can be contacted free by dialling 111 from any UK landline or mobile, and you should contact the service if any of the following apply:

  • it is not a life-threatening situation and therefore is less urgent than a 999 call
  • you do not have a GP to call, or your registered GP practice is closed
  • you feel you cannot wait but are unsure which service you require
  • you require health information or reassurance about what to do next

Depending on the nature of your call, you will either be referred to an appropriate service (e.g. Out of Hours), offered telephone advice from a clinician, asked to contact your GP during opening hours, or an emergency response vehicle will be dispatched if necessary. For continuity of care, your GP Practice will be notified electronically each time you contact the NHS 111 service and will be able to see the outcome and any treatment that you have received.

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.

If you would like any further information please visit the NHS 111 page at NHS UK.

NHS Walk-in Centres

NHS walk-in centres can offer nurse advice, assessment and treatment for minor ailments and injuries. Many are open seven days a week, early until late, and you do not need an appointment. Please call the NHS 111 service who will be able to advise you on available services.