We are keen to provide the best service possible and are pleased to receive comments and suggestions. The practice operates a complaints procedure that complies with current national guidelines.
If you have a complaint, or any constructive criticism, please write the Assistant Manager Mrs Tracey Watson. Most complaints are resolved within the practice but if you are dissatisfied with the outcome of local resolution, you will find details of where to seek further advice in a copy of the Practice Complaints Procedure, which can be obtained from Reception.
The Assistant Manager has been designated as the person responsible for the management of the Complaints Procedure and in the first instance, complaints may be made verbally to her. You may bring a friend or relative with you or you may choose to involve the services of the Independent Complaints Advocacy Service (ICAS). In many cases it should be possible to resolve the problem straight away.
However, before an investigation is commenced, all serious complaints must be produced in writing. We will acknowledge receipt of a complaint within 3 working days, confirming that an enquiry is taking place.
There is no allotted timescale for resolution, as it is accepted that the requirements will differ from case to case. If you are dissatisfied with the result of that enquiry, you have a right to seek an independent review.